General Terms
Transaction Fees:
There is a 6.8% + 99c per ticket processing fee charged for each purchase, a 3.4% credit card transaction fee added to the price of each item.
Prices are subject to change.
You agree, as part of your use of this ticketing platform, to release the Anderson Abruzzo International Balloon Museum Foundation (AAIBMF) from any and all damages that may arise from use, including, without limitation, incidental or consequential damages. AAIBMF is not responsible and shall not be liable for the listings contained within the ticketing platform, including technical inaccuracies or typographical errors notwithstanding our efforts to eliminate them.
Tax Deductibility:
The Anderson Abruzzo International Balloon Museum Foundation is a 501(c)(3) non-profit organization. Tax ID 85-0323409. Forty (40%) percent of your event tickets are tax deductible. Please keep a copy of your receipt for your records.
Refund Policy
Due to high demand, there are no refunds once your Museum Dining Event order has been processed. There are no refunds or exchanges issued for unused tickets. If you are unable to attend your ticketed event, you may transfer your ticket(s) to someone else.
Cancellation Policy
Please read carefully.
The Observation Deck is held RAIN, SHINE OR WIND. The meals and activities at the Observation Deck and the Balloon Museum proceed for all sessions regardless of balloon flight status. Sales are final. Refunds or cancelations are not given based on the flight status of the hot air balloons.
Balloon Fiesta® Sessions are the balloon flying events or balloon glows that occur at Balloon Fiesta Park during Balloon Fiesta. There are 14 Balloon Fiesta Sessions, nine morning sessions and five evening sessions.
A Museum Dining Event is the ticketed viewing and dining event held at the Balloon Museum while overlooking the neighboring Balloon Fiesta Sessions, The Museum Dining Events are presented by the Balloon Museum Foundation. The Museum Dining Events are held simultaneously during the Balloon Fiesta Sessions. Museum Dining Events tickets are good for one session.
Canceled Museum Dining Event
While the weather may occasionally prohibit a ballooning session from taking place, it is rare that Museum Dining Events at the Balloon Museum will be closed entirely. The Museum Dining Event is primarily indoors allowing it to occur rain or shine. If the Balloon Fiesta Park or the Balloon Museum area is deemed unsafe by weather or world event and by Safety Officials, or the area has been damaged by weather and management determines that it is not hospitable for service, Museum Dining Events may be canceled.
If AAIBMF cancels a Museum Dining Event, the following options are available:
- Transfer of tickets to the next available session. Museum Dining Events are often sold out, but if there are available tickets, we can transfer you to another viewing event.
- Refund. If you are unable to attend another Museum Dining Events session and if due to extreme weather or world events and access to the Balloon Museum is not possible as determined by AIBF or City of Albuquerque, your tickets may be refunded.
For any questions about your Museum Dining Events visit email us at tickets@balloonmuseum.com or call us directly at (505) 880-0500.
Item Transfer Policy
In the unfortunate event that you are unable to attend your purchased session, you may transfer your tickets to another individual. The recipient agrees to abide by all policies including the AAIBMF Covid policy.
If parking passes have been mailed or delivered to ticket purchaser, additional parking passes will not be issued.
Age Restriction
All youth under the age of 16 must be accompanied by an adult. Individual youth tickets must be purchased with an adult ticket.
Miscellaneous Policies
PARKING PASSES
Observation Deck Tickets include one parking pass for every three tickets purchased.
A Parking Pass is required to park at the Balloon Museum during Museum Dining Events. PLAN TO HAVE YOUR PARKING PASS AT LEAST 12 HOURS BEFORE YOUR SESSION.
A hard-copy, individualized parking pass will be mailed at no additional charge via USPS first-class mail for orders received through Sept. 22.
Beginning Sept. 22, passes are available:
- Will-Call at the Balloon Museum Gift Shoppe (No charge) during these hours:
- Sept. 22 – Oct. 4, 9:00 a.m. – 5:00 p.m.
- Oct. 5 – 12, 10:00 a.m. – 4:00 p.m.
- USPS Priority Shipping ($11.05)
- Sept. 22 – Oct. 5 Only
- Allow 5 business days for Priority shipping option
- Use a Courier Service. Please note that we cannot guarantee service by independent businesses. If you opt to hire them for delivery, you will be hiring them directly, and not through the Balloon Museum.
- Metrolink Courier, Inc., Mark Migliaccio, (505) 271-8868, metrolinkabq@gmail.com. Call for pricing.
LOST OR STOLEN PARKING PASSES
Lost, forgotten or stolen parking passes cannot be replaced but you may purchase a replacement pass by calling (505) 880-0500 or emailing tickets@balloonmuseum.com. The parking pass is good for the Balloon Museum Lot only. Each parking pass has a map of how to drive to the Balloon Museum Lot. Please follow closely as traffic patterns are specific during Balloon Fiesta season.
ADA PARKING
The Balloon Museum Lot Parking is connected to the Balloon Museum. ADA parking spaces are available for those with a valid tag. If you do not have a Museum Lot parking pass, follow the parking attendant instructions to park in the Balloon Fiesta lots. Please note, some Balloon Fiesta parking lots are quite a walking distance from the Balloon Museum.
