General Terms
Ticket prices are subject to change.
You agree, as part of your use of this ticketing platform, to release Santa Fe International Literary Festival (SFILF) from any and all damages that may arise from use, including, without limitation, incidental or consequential damages. SFILF is not responsible and shall not be liable for the listings contained within the ticketing platform, including technical inaccuracies or typographical errors notwithstanding our efforts to eliminate them. In the unfortunate event that an author is unable to attend their event due to unforeseen circumstances or illness, SFILF will endeavor to replace that author with another author and tickets will be honored for that event.
Ticket Delivery:
Tickets will be sent to you electronically and you can show your ticket(s) at the event or present a printed copy. If you lose your ticket, please contact us and we will reissue your tickets.
Ticketing Fees:
There is a 6.75% processing fee charged for each purchase ($45 cap), a 3.2% credit card transaction fee, and New Mexico tax added to the ticketing price.
New Mexico Resident Discounts:
Discounted tickets are available for New Mexico residents. When purchasing your ticket, proof of residency (such as a driver's license) may be required in the ticketing process, and may be requested prior to entering a session.
Anti-Harassment Policy:
The Santa Fe International Literary Festival strives to create an environment in which people are treated with dignity, decency, and respect. We will not tolerate unlawful discrimination or harassment of any kind. We will seek to prevent, correct, and discipline behavior that violates this policy.
Activities that are prohibited include: offensive verbal comments, physical assault, intimidation, harassment, non-consensual photography or recording, any disruption of the Festival sessions, inappropriate physical contact or unwanted attention to any other Festival guest, author, staff member, or volunteer. These include but are not limited to: actions in relation to race, gender, gender identity, sexual orientation, age, body size, disability, appearance, nationality, religion, and pregnancy.
All of the people working at the Festival, whether in paid or volunteer roles, authors, moderators, attendees, press, security, vendors and anyone else present at the Festival are included in this policy and expected to comply with it and to take appropriate measures to ensure that prohibited conduct does not occur.
Anyone who engages in harassing behavior will be subject to prompt action by SFILF staff, including expulsion from the Festival.
We encourage anyone who has been the subject of harassment or witnessed it to report it to SFILF staff. You may visit the welcome desk in the Convention Center lobby and ask to speak to the appropriate staff member. If necessary, we will contact the Santa Fe Police Department and will work to provide a safe place for anyone experiencing harassment for the remainder of the Festival.
Please do not unnecessarily touch anyone at the Festival and always ask before taking anyone’s photo. We thank you for your help in making SFILF a safe place for everyone involved.
Refund Policy
Tickets, Day Passes, and Weekend Passes are non-refundable.
Cancellation Policy
In the event that the Santa Fe Convention Center is closed and the event must be canceled, we will accept your tickets as a contribution or issue you a voucher for a future festival. We recommend the purchase of travel insurance, including cancellation insurance for Covid, medical reasons, etc. One option for refund protection is available for purchase upon checkout. This is provided by a third-party group and is not administered or regulated by SFILF.
Item Transfer Policy
In the unfortunate event that you are unable to attend and you have purchased a Day Ticket or Weekend Ticket, you may transfer your pass to another individual. Please provide notice in writing to tickets@sfinternationallitfest.org, including the name and email address of the recipient. Transfer notice must be made no later than 24 hours prior to the Festival commencing. The recipient agrees to abide by all policies herein.
Age Restriction
General admittance is for individuals age 18 and up. Children age 12 and over are allowed at SFILF when accompanied by an adult. Children under 12 are welcome to designated age-specific activities, when available.
Miscellaneous Policies
-
The use of cameras, recording devices, and cell phones (e.g. calling, texting, apps) is prohibited during sessions. Please turn off or silence all mobile phones.
-
Latecomers and those who exit during a session will be seated at the discretion of SFILF staff and volunteers.
-
The Santa Fe Convention Center is ADA accessible on all levels. Please contact us in advance to let us know your needs.
-
Talking during sessions is strongly discouraged out of respect for the authors, moderators, and other audience members.
-
Smoking is not permitted inside the Santa Fe Convention Center.
-
You are prohibited from bringing into the Santa Fe Convention Center, home to the Santa Fe International Literary Festival, guns or any other weapons, illegal drugs, or alcohol. Attempting to do so will result in forfeiture of your pass or individual session tickets.
-
In consideration of the health and safety of your pet, animals (with the exception of service dogs) are not permitted in the Convention Center and may not be left outside the premises.
